Terms & Conditions

Effective Date: November 9th, 2025
Website: www.taylorgrey.com

Welcome to Taylor Grey Healthcare (“Taylor Grey,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website, www.taylorgrey.com (“Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms.

If you do not agree to these Terms, please do not use our Website.

1. Use of the Website

You agree to use our Website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Website. You must not:

  • Violate any applicable local, national, or international law or regulation.

  • Attempt to gain unauthorised access to our systems or data.

  • Introduce malicious software, viruses, or harmful code.

  • Use the Website to send unsolicited or unauthorised communications or advertising.

  • Misrepresent your identity or affiliation with any person or organisation.

2. Medical Disclaimer

The information provided on this Website is intended for general informational and educational purposes only and does not constitute medical advice.

  • Taylor Grey Healthcare does not provide emergency medical services through this Website.

  • Content on the Website should not replace consultation with a qualified medical professional.

  • If you have or suspect a medical condition, always seek professional medical advice.

  • In the event of a medical emergency, call 999 or visit your nearest Accident & Emergency (A&E) department immediately.

3. Our Services

All services described on this Website are subject to availability and may change or be withdrawn without notice. Booking or submitting an enquiry through this Website does not guarantee an appointment or constitute the formation of a patient–clinician relationship until confirmed by our team.

4. Intellectual Property

All intellectual property rights in the content, design, graphics, images, videos, text, and trademarks on this Website are owned by or licensed to Taylor Grey Healthcare.

You may:

  • View, download, and print materials for personal, non-commercial use only.

You may not:

  • Copy, modify, reproduce, distribute, republish, or exploit any part of this Website for commercial purposes without our prior written consent.

5. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal data. Any personal information collected via our Website is processed in accordance with our Privacy Policy.

We comply with ISO-27001 Standards and the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, ensuring that:

  • Your data is processed lawfully, fairly, and transparently.

  • We only collect information necessary to provide our services.

  • You have the right to access, amend, or request deletion of your data.

6. Security

While we take all reasonable steps to protect this Website, we cannot guarantee that it will be secure or free from viruses.
You are responsible for configuring your devices and using antivirus software.

Submitting medical or personal information via unsecured forms or public networks is at your own risk. Sensitive medical information should only be shared following direct contact with our clinical team.

7. Third-Party Links

This Website may contain links to third-party websites or resources.
These are provided for informational purposes only — Taylor Grey Healthcare has no control over, and assumes no responsibility for, their content, accuracy, or privacy practices. Accessing third-party websites is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by law, Taylor Grey Healthcare, its directors, clinicians, or affiliates shall not be liable for:

  • Any direct, indirect, incidental, or consequential loss or damage arising from your use of the Website;

  • Any reliance placed on information provided through the Website; or

  • Any service interruptions, data loss, or unauthorised access beyond our reasonable control.

Nothing in these Terms limits or excludes our liability for death or personal injury resulting from negligence, fraud, or fraudulent misrepresentation.

9. Indemnification

You agree to indemnify and hold harmless Taylor Grey Healthcare, its staff, and affiliates from any claims, damages, or losses (including legal fees) arising from your use of the Website, breach of these Terms, or violation of applicable laws.

10. Updates to These Terms

We may update these Terms from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The revised Terms will be effective immediately upon posting on this page. Please review this page regularly to ensure you are familiar with the latest version.

11. Governing Law and Jurisdiction

These Terms and any disputes arising in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any such dispute.

12. Contact Us

If you have any questions about these Terms, please contact us:

Taylor Grey Healthcare
43 Cheval Place, London, SW7 1EW
Email: support@taylorgrey.com
Website: www.taylorgrey.com